FAQs

Frequently Asked Questions

Are your laptops new or used?

We sell imported pre-owned laptops. Every laptop is carefully inspected, tested, and certified before being listed on our store. They're in excellent condition and ready to use right out of the box.

Do your laptops come with a warranty?

Yes! All our laptops come with a 12-month warranty covering manufacturing defects. If anything goes wrong, we've got you covered.

Where do you source your laptops?

We import our laptops from trusted international suppliers. Each device is verified for quality and authenticity before being added to our catalog.

What brands do you carry?

We carry top brands including Apple, Dell, HP, Lenovo, and more. Our focus is on professional-grade laptops that deliver real performance.

Can I return a laptop if I'm not satisfied?

Yes. You can return your laptop within 3 days of receiving it, as long as it's in its original condition. If the return is due to a manufacturing defect, you'll get a full refund. For other returns, we can replace the product, but shipping fees are on the customer. Check our Return & Refund Policy for full details.

How long does delivery take?

We deliver within 3 to 5 business days depending on your location in Egypt. For urgent orders, contact our customer service and we'll do our best to help.

What payment methods do you accept?

We accept cash on delivery (COD), bank transfers, and mobile wallets. Payment details are shown at checkout.

Do you ship outside Egypt?

Currently, we only deliver within Egypt. If you're interested in international shipping, please contact us and we'll see what we can arrange.

Can I visit your store in person?

Absolutely! You're welcome to visit us at:
El Zeni Tower, 25 Masr - Helwan Agriculture Rd, Maadi, Cairo, Egypt
Business hours: Sunday to Thursday.

How can I contact you?

Email: info@smart-laptop.com
Phone: +20109045048
Or use our Contact page.